At Honey Fashion Shop, we want you to love your stylish finds as much as we do! If something isn’t quite right, our hassle-free returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags and packaging intact
  • Accompanied by your original receipt or order confirmation
Please note: For hygiene reasons, swimwear (found under our “Swim” menu) must have the hygienic liner intact and cannot be returned if removed. All other products (dresses, rompers, shorts, bottoms, tops, and t-shirts) are eligible for return.

How to Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of delivery at [email protected] with your order number and return request
  2. Wait for approval – we’ll email you a Return Authorization Number (RAN) within 1-2 business days
  3. Package your items securely in the original packaging if possible
  4. Ship your return to:
    Honey Fashion Shop Returns
    3441 Weekley Street
    San Antonio, TX 78205
    USA

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refund timing: 3-5 business days after we process your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate the replacement item(s) and size/color preferences in your email
  3. We’ll ship your new item once we process the return (additional shipping charges may apply)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Honey Fashion Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item name: [Product Name] – Size/Color: [Size/Color] – Reason for return: [Reason – e.g., wrong size, changed mind, etc.] – Requested action: [Refund or Exchange for (specify replacement item)] Please let me know next steps. I’ve reviewed the return policy and confirm the item meets all return conditions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement.

Our friendly customer care team is always here to help! Email us at [email protected] with any questions about returns or exchanges.

With love,
The Honey Fashion Team