Welcome to our FAQ section! We’ve compiled answers to your most common questions about shopping at Honey Fashion Shop. If you don’t find what you’re looking for, please email our friendly customer care team at [email protected].

About Us & Our Style

Q: What kind of fashion does Honey Fashion Shop offer?
A: We specialize in effortless, joyful fashion for women who appreciate trendy yet wearable pieces. Our collections include breezy dresses, stylish rompers, comfortable shorts and bottoms, fashionable tops and t-shirts, and chic swimwear – all designed for real women with busy lives.
Q: Who is the typical Honey Fashion customer?
A: Our target customer is a fashion-conscious woman aged 18-45 who values both style and convenience. She appreciates trendy pieces that transition easily from day to night, loves online shopping for its ease, and wants reliable delivery of quality fashion items.

Products & Sizing

Q: How can I determine the right size for my order?
A: Each product page includes detailed size charts with measurements. We recommend comparing your body measurements with our charts for the best fit. If you’re between sizes, we suggest sizing up for comfort.
Q: Are your swimwear items true to size?
A: Our swimwear generally runs true to size, but we provide specific measurements for each style. For bikinis, you might consider sizing up if you prefer more coverage. Don’t hesitate to contact us if you need sizing advice!

Ordering & Account

Q: How do I create an account?
A: Simply click “Register” during checkout or in the top navigation. You’ll need to provide your email address and create a password. Having an account lets you track orders, save favorites, and checkout faster next time!
Q: I forgot my password – what should I do?
A: Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.

Payment Options

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through encrypted systems for your protection.
Q: Is it safe to enter my credit card information on your site?
A: Absolutely! We use industry-standard SSL encryption to protect all transactions. Your payment information is processed securely and never stored on our servers.

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide! Currently, we can’t deliver to some remote areas and parts of Asia due to logistical constraints. During checkout, our system will confirm if we can ship to your location.
Q: What are my shipping options?
A: We offer two convenient options:
1. Standard Shipping ($12.95): Via DHL or FedEx – arrives in 10-15 business days after processing (1-2 days).
2. Free Shipping: For orders $50+ via EMS – arrives in 15-25 business days after processing.
All orders take 1-2 business days to process before shipping.
Q: How can I track my order?
A: You’ll receive a shipping confirmation email with tracking information once your order leaves our warehouse. Click the tracking link to follow your package’s journey to you!

Returns & Exchanges

Q: What’s your return policy?
A: We offer 15-day returns from the delivery date for items in original condition with tags attached. Unfortunately, we can’t accept returns on swimwear for hygiene reasons unless faulty. See our full Returns Policy for details.
Q: How do I initiate a return?
A: Email [email protected] within 15 days of receiving your order with your order number and reason for return. We’ll provide return instructions and address. Return shipping costs are the customer’s responsibility unless the item is faulty.
Q: When will I get my refund?
A: Once we receive and inspect your return (usually within 3-5 business days), we’ll process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Contact & Support

Q: How can I contact customer service?
A: We’d love to hear from you! Email us at [email protected] for any questions. Our team based in San Antonio typically responds within 24-48 hours.
Q: What are your business hours?
A: Our customer care team is available Monday-Friday, 9am-5pm CST. We’ll respond to weekend emails when we reopen on Monday.

Happy Shopping from the Honey Fashion Team!
3441 Weekley Street, San Antonio, US 78205